Privacy Policy

Privacy Policy

At Keylectro Sdn. Bhd. (“Keylectro,” “we,” “our,” or “us”), your privacy and trust are of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website or purchase our products, including door locks, smart locks, door handles, knobs, and related security hardware.

1. Information We Collect

When you interact with Keylectro, we may collect the following categories of information:

a) Personal Information Provided by You

  • Full name
  • Contact details (email address, phone number, shipping/billing address)
  • Payment information (processed securely through third-party payment providers, we do not store full card details)
  • Account login details (if you register an account on our site)
  • Any other information you voluntarily provide (e.g., inquiries, feedback, warranty registration).

b) Automatically Collected Information

When you browse our website, we may automatically collect certain information through cookies and similar technologies, such as:

  • IP address and device information
  • Browser type and version
  • Pages visited, time spent on the site, and navigation behavior
  • Location data (approximate, based on IP address).

c) Third-Party Information

In some cases, we may receive information about you from third-party services (e.g., payment processors, delivery partners) to fulfill your orders and provide customer support.

2. How We Use Your Information

We use the collected information for purposes including:

  1. Order Processing & Delivery – to process payments, deliver products, and provide order updates.
  2. Customer Support – to respond to your questions, service requests, or warranty claims.
  3. Account Management – to manage registered user accounts, preferences, and order history.
  4. Marketing & Promotions – to send updates, special offers, and product recommendations (only if you have opted-in).
  5. Improving Services – to analyze site usage and improve our website, product offerings, and user experience.
  6. Legal & Compliance – to comply with regulatory requirements, prevent fraud, and protect our legal rights.

3. Sharing of Information

We respect your privacy and will never sell your personal data. However, we may share information with trusted third parties when necessary to provide our services, including:

  • Payment Providers – to securely process payments.
  • Logistics & Shipping Partners – to deliver your purchased products.
  • IT & Marketing Service Providers – for website hosting, analytics, and promotional communications.
  • Legal Authorities – if required to comply with applicable laws or to respond to lawful requests.

All third-party partners are required to handle your information in a secure and confidential manner.

4. Data Security

We implement strict technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. While no online platform is 100% secure, we continuously review and update our security practices to minimize risks.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes stated in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, it will be securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access and request a copy of your personal data.
  • Correct or update inaccurate information.
  • Withdraw consent for marketing communications.
  • Request deletion of your data, subject to legal and contractual obligations.

To exercise your rights, please contact us at keylectro@outlook.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tools to improve user experience, track performance, and personalize content. You may manage or disable cookies in your browser settings, though this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies when visiting external links.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Keylectro Sdn. Bhd.
No. 5-2 (Level 2), Jalan Kuchai Maju 8,
Off Jalan Kuchai Lama,
58200 Kuala Lumpur, W.P. Kuala Lumpur
📞 +6017 801 2793
📧 keylectro@outlook.com